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How can we help?
A question about measurements, an order or a product detail? Tell us below. For an existing order, please include your order number.
NEED TO KNOW
Frequently Asked Questions
A few useful answers, all in one place.
How much is delivery?
Available delivery services and prices appear at checkout before payment. Read our delivery information for more details.
Can I return an item?
Your cancellation and statutory rights are explained in our returns information. Contact us if you need help with an order.
How do I choose the right size?
Measure your dog using the guide for the product you are considering. Compare every required measurement with its chart; size names can differ between styles.
Where can I find tracking?
Check your dispatch email for any tracking details provided with your chosen delivery service.
Which payment methods can I use?
The payment methods available for your order and country are shown at checkout.
Do you offer free delivery?
Any qualifying free delivery option will appear at checkout. See our delivery information for current conditions.
Can you deliver to my country?
Enter your delivery address at checkout to see the available options for your country or region.
Can I change a size?
Please contact us about your order. Check the measurements of the replacement item before choosing another size.
What if something is wrong with my order?
Contact us with your order number and a description of the issue. Clear photographs can help. Do not use damaged equipment.
Are there return exceptions?
Any applicable exceptions are explained in the Returns Policy. Sale prices do not remove your statutory rights.
Where are materials and care instructions?
Use the details and care guidance on the specific product page. If information is missing, ask us before ordering.
Can I suggest a product or colour?
Yes. Tell us what you are looking for and what would make it useful in your everyday routine.